Return & Refund Policy
For your most satisfaction, we (our registered restaurants) provide you some solutions if any of these happens to you
Feel free to contact us if you have any question regarding to Return Policy at (215) 767-9499 (or) admin@fooddig.com (or) click http://www.fooddig.com/?page=contact_us
Wrong Food
If you get your food different from the receipt, our registered
restaurants are really sorry. Please call us or the concerned
registered restaurant as soon as you notice that you get the wrong food. You
may come to pick up or ask us to redeliver** your food within 3 miles in the
same delivery
time frame with your previous order for free*. For credit card, our
registered restaurants will void the last transaction of your credit
card charge and recharge it for the new dollar amount. For cash, you will be
asked to pay the differences of the balance if the new food has more value than
the wrong food. In the same way, you will get the differences of the balance
back if the new food has less value than the wrong food. Some cases, our
registered restaurants may offer you a store credit.
Your order will be priority if you come to pick it up. All cases, please return the wrong food in the original container(s)* to our driver or our cashier to avoid additional charge.
Missed Food
It is a rare case, but possible. Please call us as soon as you notice that our
registered restaurants miss one or more food of your order. You may
come to pick up or ask us to redeliver** the food within 3 miles in the same
delivery time http://www.fooddig.com/?page=contact_us
frame
with your previous order for free*. You may cancel the missed food before Our
registered restaurants cook without any question, and Our registered
restaurants will refund you with a store credit.
Your order will be priority if you come to pick it up.
Bad Food
Our registered restaurants cook your food with only the finest and the freshest
ingredients with USDA certified, no MSG and preservative. Please call us
if it is caused by uncared delivering, bad packaging, strange objects in the
food or spoilage. Our registered restaurants
will cook new ones and make sure
they are the best. You may change your food to something else in case of
spoilage, and our registered restaurants will correct your receipt. You
may come to pick up or ask us to redeliver** the food within 3 miles in the
same delivery time frame
with your previous order for free*. Some cases, our registered restaurants may
offer you a store credit in the dollar amount of the bad food.
Your order will be priority if you come to pick it up. All cases, please return the bad food in the original container(s)* to our driver or our cashier to avoid additional charge.
Do not like the Food
Some cases you may get exchange or a store credit in dollar amount only. There
won\\\\\\\'t be any refund in cash. For exchange, you may not get the differences of
the value of the food back. If the new food has more value, you will be asked
to cover the balance. You may come to pick up the food or ask us to do the
delivery limited in 3
miles only. A $5 delivery fee will apply.
Your order will be priority if you come to pick it up. All cases, please return the food in the original container(s)* to our driver or our cashier to avoid additional charge.
Get Food Delay
Our registered restaurants understands that everyone is hungry when they
call us. Our registered restaurants will be trying real hard to deliver the
food to you at our best. For some reasons our registered restaurants delay your
order more than our time zone http://www.fooddig.com/?page=contact_us
frame, you may get 5% off of the bill back in a store credit.
Your order will be priority if you come to pick it up.
Return / Cancel
Sorry, no refund if you change your mind after the food has been cooked or partially cooked.
You may get a store credit the half of the bill in some cases. Please contact
us for more information.
Complimentary Food
Sorry, no refund on any complimentary food. You may get exchanges for some
reasons. Please contact us for more information.
* If the
food is consumed more than 20% of the full portion, you may not get a/an refund
or exchange if it is not due to spoilage and/or unusually objects in the food.
Please contact us for more information.
** Redelivery address cannot be different from the previous one. Limited 3 mile
driving distance. Our registered restaurants
will refund you with a store
credit only if you do not come to pick up your food
CONTACT US
In order to resolve a complaint regarding the Our registered restaurants (or) the FoodDig Services, or to receive further information regarding the FoodDig Services, please contact FoodDig as set forth below, (or), if any complaint with FoodDig, the Our registered restaurants bsite, or the FoodDig Services is not satisfactorily resolved, and you are a Maryland resident, you can contact the Division of Customer Services in writing at 10045 Baltimore National Pike, Suite: A7, Ellicott City, MD 21042 (or) by telephone at (215) 767-9499 .
FoodDig (A division of Acqvin, LLC)
10045 Baltimore National Pike, Suite: A7, Ellicott City, MD 21042
Email: admin@fooddig.com
Phone: ( (215) 767-9499
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