Return & Refund Policy


Return & Refund Policy

For your most satisfaction, we (our registered restaurants) provide you some solutions if any of these happens to you

Feel free to contact us if you have any question regarding to Return Policy at (215) 767-9499 (or) admin@fooddig.com (or) click http://www.fooddig.com/?page=contact_us

Wrong Food
If you get your food different from the receipt, our registered restaurants  are really sorry. Please call us or the concerned registered restaurant as soon as you notice that you get the wrong food. You may come to pick up or ask us to redeliver** your food within 3 miles in the same delivery time frame with your previous order for free*. For credit card, our registered restaurants  will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash, you will be asked to pay the differences of the balance if the new food has more value than the wrong food. In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. Some cases, our registered restaurants may offer you a store credit.

Your order will be priority if you come to pick it up. All cases, please return the wrong food in the original container(s)* to our driver or our cashier to avoid additional charge.

Missed Food
It is a rare case, but possible. Please call us as soon as you notice that our registered restaurants  miss one or more food of your order. You may come to pick up or ask us to redeliver** the food within 3 miles in the same delivery time http://www.fooddig.com/?page=contact_us frame with your previous order for free*. You may cancel the missed food before Our registered restaurants  cook without any question, and Our registered restaurants  will refund you with a store credit.

Your order will be priority if you come to pick it up.

Bad Food
Our registered restaurants cook your food with only the finest and the freshest ingredients with USDA certified, no MSG and preservative. Please call us if it is caused by uncared delivering, bad packaging, strange objects in the food or spoilage. Our registered restaurants  will cook new ones and make sure they are the best. You may change your food to something else in case of spoilage, and our registered restaurants will correct your receipt. You may come to pick up or ask us to redeliver** the food within 3 miles in the same delivery time frame with your previous order for free*. Some cases, our registered restaurants  may offer you a store credit in the dollar amount of the bad food.

Your order will be priority if you come to pick it up. All cases, please return the bad food in the original container(s)* to our driver or our cashier to avoid additional charge.

Do not like the Food
Some cases you may get exchange or a store credit in dollar amount only. There won\\\\\\\'t be any refund in cash. For exchange, you may not get the differences of the value of the food back. If the new food has more value, you will be asked to cover the balance. You may come to pick up the food or ask us to do the delivery limited in 3 miles only. A $5 delivery fee will apply.

Your order will be priority if you come to pick it up. All cases, please return the food in the original container(s)* to our driver or our cashier to avoid additional charge.

Get Food Delay
Our registered restaurants  understands that everyone is hungry when they call us. Our registered restaurants will be trying real hard to deliver the food to you at our best. For some reasons our registered restaurants delay your order more than our time zone http://www.fooddig.com/?page=contact_us frame, you may get 5% off of the bill back in a store credit.

Your order will be priority if you come to pick it up.

Return / Cancel
Sorry, no refund if you change your mind after the food has been cooked or partially cooked. You may get a store credit the half of the bill in some cases. Please contact us for more information.

Complimentary Food
Sorry, no refund on any complimentary food. You may get exchanges for some reasons. Please contact us for more information.

 * If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it is not due to spoilage and/or unusually objects in the food. Please contact us for more information.
** Redelivery address cannot be different from the previous one. Limited 3 mile driving distance. Our registered restaurants  will refund you with a store credit only if you do not come to pick up your food

CONTACT US

In order to resolve a complaint regarding the Our registered restaurants (or) the FoodDig Services, or to receive further information regarding the FoodDig Services, please contact FoodDig as set forth below, (or), if any complaint with FoodDig, the Our registered restaurants bsite, or the FoodDig Services is not satisfactorily resolved, and you are a Maryland resident, you can contact the Division of Customer Services in writing at 10045 Baltimore National Pike, Suite: A7, Ellicott City, MD 21042 (or) by telephone at (215) 767-9499 .

FoodDig (A division of Acqvin, LLC)

10045 Baltimore National Pike, Suite: A7, Ellicott City, MD 21042

Email: admin@fooddig.com

Phone: ( (215) 767-9499

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